UnityPoint Health

Administrator-Pain Center

Requisition ID
Leadership - Non-Nursing
3630 West 4th St
2520 UnityPoint Health Allen Hospital
Pain Mgmt-Pain Clinic- Clnc
Scheduled Hours/Shift
Work Remotely within the US
Work Type (Portal Searching)
Full Time Benefits


Clinic Administrator – Pain Center

UnityPoint Health - Allen 

Shift: Days

Benefits Eligible 


Responsible for the operational performance in the Hospital outpatient department and monitors the activities of all operations components to ensure the Department meets its objectives. Advises and seeks consent from the organization’s leadership team to coordinate and manage the activities in the department.


Why UnityPoint Health? 

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 
  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 


Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/  


Relationship Building

  • Establish effective mechanisms of communication with staff, providers, and patients to foster an environment of openness, trust, teamwork and staff development.
  • Act as a liaison between physicians/providers and the organization’s leadership team to achieve effective communication and optimal operational processes.
  • Partnering with associate medical director and director on provider performance and talent management.
  • Responsible for the interview and hiring process including completion of employment forms in an accurate and timely manner and coordination of orientation and training programs.
  • Responsible for follow-up with new providers and necessary paperwork has been completed prior to starting and working with the director as needed for assistance.
  • Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • Consultant and final decision maker with respect to employee relations situations; informing and partnering with HR and director on high level employee situations.
  • Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility, and protected health information when possible.
  • Attend monthly staff meetings to support and provide insight and ensure proper follow-up as needed.


Departmental Support

  • Full authority over daily operations.
  • Possess in–depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
  • Provide leadership within the department(s) they are supporting to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.
  • Oversee of the day-to-day management of the department including the coordination of operations, establishment of work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures.
  • Follow protocols and policies in decision making.
  • Identify and resolve operational issues and day-to-day oversight and responsibility.
  • Seek guidance from one up leader as needed.


Financial Management

  • Responsible for financial operations of the department including accounts payable, timely and accurate preparation and submission of biweekly payroll reports, monitoring accounts receivable and reviewing required reports.
  • Budget preparation and participate in annual budgeting process and budget development as directed.
  • Review monthly financial statements.


Strategic Planning

  • Be aware of what is happening in the department and the organization by attending department and site lead meetings (if applicable), reading emails and regularly checking information on the organization’s intranet site.
  • Implement and sustain UnityPoint Health strategic initiatives.
  • Perform other duties as requested by the organization’s management team and the providers to facilitate the smooth and effective operations of the office.
  • Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization.


Minimum Requirements:


  • Bachelor’s degree required OR a combination of education and experience.
  • Two-three years of leadership experience.
  • Experience in accounts receivable, to include billing, collection, ICD-9 and CPT coding.
  • Valid driver’s license when driving any vehicle for work-related reasons.
  • Strong interpersonal skills.
  • Strong computer skills.
  • Strong supervisory and leadership skills.
  • Strong verbal and written communication skills.
  • Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.
  • Knowledge of personnel administration and patient relation principles.
  • Ability to work as a team member.
  • Ability to understand and apply guidelines, policies and procedures.
  • Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
  • Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
  • Maintain regular and consistent attendance at work.
  • Maintain compliance with Personnel policies and procedures.
  • Monitor all environmental conditions in order to secure protected health information.
  • Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.



  • Business and/or health care management degree
  • Master’s degree in business or health care management
  • Clinical operations experience




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