Patient Access Associate - Rock Island, IL
Part Time; FTE 0.4
Week 1: 9am-5:30pm Mon & Sat
Week 2: 9am-5:30pm Fri & Sun
The Patient Access Associate is responsible for obtaining accurate and thorough demographic and financial information for each patient visit. Ensures that appropriate signatures, financial information and precertification requirements are secured. Screens for benefit eligibility on appropriate accounts. Informs/educates patients that have not been pre-registered of their financial responsibility reviewing deductibles, coinsurance, allowable and copayments. An estimate is developed and reviewed with each patient. Collection process is initiated and posted to the patient’s account.
When these functions are completed with accuracy this process will ensure patient safety through appropriate identification, maximum reimbursement for hospital charges and compliance with all state and federal regulations.
Interacts in a customer focused and compassionate manner to ensure patients and their representative’s needs are met, and that they understand the medical center’s policies for the resolution of patient financial liabilities and the various available payment options.
COVID-19 and Flu Vaccination Requirement: It is required to be vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org
Basic UPH Performance Criteria
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance
Requires minimally a high school diploma or GED.
Prior customer service experience.
· Two years of experience in a hospital patient access/patient accounts department, medical office/clinic or insurance company.
· Experience interacting with patients and a working knowledge of third party payers.
· Experience conducting financial conversations requesting payment for services.
· Prior experience with verification and payer benefit and eligibility systems.
· Knowledge of medical terminology.
Hands only CPR
Valid driver’s license when driving any vehicle for work-related reasons
Technical aptitude – ability to learn new systems quickly
Communication – both written and verbal
Flexibility of schedule.
Use of usual and customary equipment used to perform essential functions of the position.