UnityPoint Clinic

Express Care

Washington, IL

PRN work as needed 

$2 shift differential after 6pm and on weekends!

The Clinical Care Attendant is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a provider and working closely with the provider, other clinical staff, and direct patient care. Additionally, the clinical care attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude.  Acting as the patient advocate, the clinical care attendant has continuous contact with providers, patients, patient families/ significant others, community agencies, and patient care staff and management.

Clinical Excellence/Patient Care

• Perform nursing procedures under supervision of physician, physician assistant, or nurse practitioner.  Assist physician, nurse practitioner and physician assistant in exam suites.
• Greet and welcome patients immediately upon arrival to the clinic.  Escort back to exam suite. Ensure patients are accurately registered into the EMR system in the exam suite.  Complete paperwork or assist in on-line registration as needed, based on patient needs, abilities and desires.  Escort and check out the patient once they have completed the clinic portion of their visit.  Assist patient in completing the patient satisfaction survey if needed at the time of check out.
• Escort patients to exam suites, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and perform all necessary documentation in patient’s chart.  Give instructions to patients as instructed by physician, nurse practitioner or physician assistant.  Ensure all related reports, labs and information is filed and available in patients’ medical records prior to provider seeing patient.
• Offer patient convenience items (water, coffee, tea, warm blankets, etc.), to ensure patient is comfortable in exam suite and/or lobby.
• Follow symptom initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction.
• If clinic offers Aidarex, offer this option to patients and perform administration of prescription as directed by provider.
• Call all patients back 48-72 hours post clinic visit to perform mandatory follow up phone call.
• Call all patients who have results in the in-basket back to communicate their results to them in professional and courteous manner as directed by provider.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required. 
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls. 
• Process messages from patients to providers.  Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)

Employee Development

• Maintain hospital and department policies, procedures and objectives; performs functions other than described due to extenuating circumstances.
• May serve other departments as assigned.
• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
• Maintain regular and consistent attendance at work.
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Maintain compliance with Personnel policies and procedures.
• Monitor environmental conditions in order to secure protected health information.
• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Perform other duties as requested by Clinic Manager to facilitate the smooth and effective operations of the office

QUALIFICATIONS: