CMA or LPN- Clinical Care Attendant

UnityPoint Clinics

Morton, IL

PRN; would be helping with all three express care locations. Morton Express, Peoria Express and Washington Express

With some weekends/holidays - 3/12 hour shifts 7:30am-8:00pm

The Clinical Care Attendant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively “Provider”) with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude.  Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/ significant others, community agencies, and patient care staff and management.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

• Assist provider and other clinical staff with obtaining basic vital information, preparing patient for examination, treatment and minor surgical procedures, commensurate with training and education.
• Demonstrate competence in the skills necessary to carry out assigned duties.
• Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.
• Document accurate information reading health concern and/or condition from patient or family member.
• Telephone data collection.
• Conduct follow up phone calls regarding patient’s health and progress as necessary.
• Administer medications by oral, IM, SQ or ID routes under the order of a provider or RN.
• Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-9 coding.
• Provide education to patients and families using the Teach-back method per protocols and guidelines.
• Place urinary catheters per protocol.
• Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes.
• Provide information to appropriate regulatory agencies (i.e. health department).
• Demonstrate the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.
• Understand inpatient and outpatient specialty procedures. Responsible for compliance with precertification requirements
• Thoroughly understand anatomical impact (phases/stages, thresholds) for clinic specialty services including co-morbidities and influences impacting patient care and treatment.
• Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure.
• Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
• Meet the department work schedule.
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Maintain compliance with Personnel policies and procedures.
• Monitor environmental conditions in order to secure protected health information.
• Maintain regular and consistent attendance at work.
• Behave in a manner consistent with all Compliance and HIPAA policies and procedures.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Qualifications for CMA:

• Graduate of an accredited program for Medical Assistants.
• Current CME certification for Certified Medical Assistant and AAMA or NCCT certification.

Qualifications for LPN:

• Graduate of an accredited program for Licensed Practical Nurses.
• Current license to practice nursing in the State of Iowa/Illinois for Licensed Practical Nurse.

Qualifications for LPN or CMA:  

• Mandatory Reporter certification
• Meets educational/competency requirements per policy.
• Previous clinical experience in a medical office preferred.
• Computer data entry experience.
• Mandatory Reporter certification.
• CPR certification.
• Strong interpersonal skills.
• Strong computer skills.
• Ability to work as a team member.
• Ability to understand and apply guidelines, policies and procedures
• Able to write, read, comprehend and speak fluent English.
• Strong verbal and written communication skills.
• Previous clinical experience in a medical office preferred