UnityPoint Health

Dining Services Supervisor - Cafe

Requisition ID
Leadership - Non-Nursing
US-IA-Cedar Rapids
1026 A Ave NE
1010 UnityPoint Health CR St Lukes Hospital
Cedar Rapids
Cafeteria/Dining Service
Scheduled Hours/Shift
40 hours- 445a-1930 every 3rd weekend
Work Type (Portal Searching)
Full Time Benefits


The supervisor is responsible for day to day activities and operations within the Dining Services department.  The Supervisor works co-operatively with department Manager’s, other Supervisors, Leads, and Dietitians in the supervision of all department associates in providing safe and satisfying meal services to customers including patients, families, visitors, staff, Physicians, and all other guests we serve.  The Supervisor functions as an active member of the working team supporting all levels of dietary associates in achieving competency to ensure safety, efficiency, and economy of operation.


Why UnityPoint Health?

  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.


    Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.


Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list).  o not include if less than 5% of work time is spent on this duty.  Be specific without giving explicit instructions on how to perform the task.  Do not include duties that are to be performed in the future.  Duties should be action oriented and avoid vague or general statements. 

% of Time


·         Supervises daily operations of department shift coverage balance resources to meet priorities

·         Supervises, organizes and adjusts workflow, and delegates as necessary, the daily workload to ensure efficient, high quality service or productions within approved staff, operating budgets and timelines.

·         Assures adequate food & supplies are available and utilized in a cost- effective manner

·         Continuous, effective coordination between nursing units and other departments in relation to patient food service, bulk nourishment delivery, catering, and retail food service operations.


30 %

·         Completes documentation of safe food handling processes including food and equipment temperatures, cleaning schedules, use by dates, and daily huddles to support food operations.

·         Understands and influences all associates to adhere to all safety practices while performing duties to minimize any risk of injury to patients, guests, associates and self from potential food borne illness and injuries.

·         Monitors and documents staff performance including completing timely performance evaluations, work concerns, staff rounding and goal setting. Removes barriers in order to support a safe, satisfying and efficient workplace. (Excludes, Lead)



·         Coaches/Counsels associates on work behavior issues, as needed

·         Conducts orientation and training for new and ongoing asscoiates including competency programs

·         Participates in continuing education programs, in-services, and on the job training to meet developmental needs and keep abreast of new technologies

·         Performs other duties as assigned


30 %

Basic UPH Performance Criteria         

·         Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·         Demonstrates ability to meet business needs of department with regular, reliable attendance.

·         Employee maintains current licenses and/or certifications required for the position.

·         Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·         Completes all annual education and competency requirements within the calendar year.

·         Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.



Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

·         Leverage the skills and abilities of each person to enable great teams.

·         Collaborate across departments, facilities, business units and regions.

·         Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment: 


·         Connect with each person treating them with courtesy, compassion, empathy and respect

·         Enthusiastically engage in our work.

·         Accountable for our individual actions and our team performance.

·         Responsible for solving problems regardless of the origin.

Champion Excellence:

·         Commit to the best outcomes and highest quality.

·         Have a relentless focus on exceeding expectations.

·         Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

·         Embrace and promote innovation and transformation.

·         Create partnerships that improve care delivery in our communities.

·         Have the courage to challenge the status quo.




Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.





-Writes, reads, comprehends and speaks fluent English

-Associate Degree in Food Service Management, Culinary Arts, or Dietary Technician, preferred.  High school diploma, required







-Minimum of 3-5 years of technical experience in healthcare food service institution

-Previous supervisory experience, preferred

-Must be able to use computer to access email, complete required computer-based trainings, and create documents







-Valid driver’s license when driving any vehicle for work-related reasons

-Serv Safe Certification, required








-Working knowledge of the supervisor’s role in leading associates in safe food handling principles, required

-Experience in quantity, therapeutic diets, catering, customer service, and working with surveyors

-Ability to train associates in their roles










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