UnityPoint Health

Care Manager- Behavioral Health ED

Requisition ID
Behavioral Health Services - Non-Nursing
US-IA-Des Moines
700 E University Ave
3020 UnityPoint Health Des Moines
Salary Minimum
USD $28.93/Hr.
Des Moines
Care Coordination- Behavioral
Scheduled Hours/Shift
Friday, Saturday, Sunday 7a-7p weekend package
Work Type (Portal Searching)
Part Time Benefits


As a member of the behavioral health care management team, the BH ED care manager integrates the care of the individual within Behavioral Health Services. These team members contribute professional and clinical knowledge and skills to support patient and family members access to behavioral health services. Those services will include, but are not limited to discharge placement referrals, interdepartmental referrals and reimbursement options for patients. The care coordinator serves as a central source of communication for the patient and their support systems. In addition to the coordination of care, BH ED Care Managers

provide assessment of psychosocial factors that influence a patient’s health with connection to community resources to alleviate barriers. Works in the primary setting of the Emergency Department but can be asked to serve in various areas of the hospital setting providing direct care and emotional support, transition planning and facilitation, and advocacy.


Why UnityPoint Health? 

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 

  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 

  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 


Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ 


Patient Care

·Performs psychosocial assessment of the patient to identify priority needs, strengths, patient preferences and barriers to care

·Provides brief crisis intervention services and emotional support to patients/families to enhance the ability to cope with the impact of health conditions

·Assesses grief issues and offers bereavement support

·Assists with planning for care transitions and collaborates with UPH, community services, and facilities to support patient safety and continuity of care.

·Documents assessments, interventions, and referrals in the electronic health record according to documentation standards.

·Assists in identifying the correct level of care for patients and locating appropriate placement.







Care Coordination/ Discharge Planning

·Identifies patient transitional needs by assessing psychosocial, environmental, financial and cultural strengths and barriers.

·Maintains comprehensive knowledge of community resources and acts as a liaison to refer patients/families to health and social services, health insurance, public assistance and other resources to meet patient identified needs.

·Provides expertise and plays a key role with the care team in establishing patient-centered goals of care and identifying psychosocial and behavioral strengths and barriers.

·Contributes to the comprehensive, longitudinal plan of care based on patient-centric goals and coping strategies.

·Facilitates and/or participates in interdisciplinary team meetings to review and revise the patient plan of care.

·Collaborates with social workers and other professionals across the continuum and in the community to ensure continuity of care.

·Assumes accountability for the development and implementation of an effective discharge plan for complex-care patients. Works with internal and external resources to coordinate a timely and safe transition of patient to the appropriate level of care.

·Documents the case management plan to include: clinical needs, barriers to quality care, effective utilization of resources and pursues referrals in timely manner.


Basic UPH Performance Criteria

·Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.


·Demonstrates ability to meet business needs of department with regular, reliable attendance.

·Employee maintains current licenses and/or certifications required for the position.

·Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·Completes all annual education and competency requirements within the calendar year.

·Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.


Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.





Master’s Degree in healthcare/human Services related field.

Master’s in Social Work






Two years of clinical experience in focused areas working with multidisciplinary teams.


Emergency Department or Integrated Mental Health Clinic experience.






License to practice as a Master’s level in related field.


Valid driver’s license when driving any vehicle for work-related reasons.







Writes, reads, comprehends, and speaks fluent English.

Basic computer knowledge using word processing, spreadsheet, email and web browser.






Use of usual and customary equipment used to perform essential functions of the position.




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