The Recovery Support Specialist (RSS) is indirectly supervised by the Department Manager and provides care to consumers utilizing the Robert Young Center principles of Trauma Informed Care.  The RSS serves as a member of an interdisciplinary team that provides recovery oriented in-home and community based services for adults with severe mental illnesses.  The RSS provides comprehensive case management and psychosocial rehabilitation through an outreach-oriented set of service activities. The RSS provides crisis intervention, maintain accurate clinical documentation, and demonstrate Trinity’s principles and values when interacting with clients, families, visitors, physicians and coworkers.

COVID-19 and Flu Vaccination Requirement: It is required to be vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment. 

Why UnityPoint Health?

• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org

Consumer Services

Assures that all consumers receive clinically sound triage/referral and ongoing consumer services for behavioral health needs.

• Collects information necessary to develop an accurate assessment of each consumer
• Participates in the development of the consumer treatment plan.
• Provides mentoring, individual and group support, and teaches self-advocacy and motivation through feedback.
• Provides assertive community outreach and sustained efforts to engage individual clients.
• Provides linkage to mental health services and programs including but not limited to psychiatric services, medication management, and representative payee.
• Evaluate the consumer’s treatment plan through follow-up assessment and recommends adjustments based on clinical findings.
• Identifies available support systems to meet the needs of each individual client.
• Delivers high quality care appropriate to the age and educational level of the client.
• Responds to crises situations by providing direction, recommendations, and crises intervention.

Education: 

• Requires a BA, BS, BSW in behavioral healthcare services related field; or
• A certificate of psychiatric rehabilitation from a DHS approved program plus a HS diploma and 2 years’ experience in providing mental health or human services; or
• A minimum of five (5) years supervised experience in mental health or human services and a HS diploma.

Experience: 

• Must have a lived experience with mental illness.

Knowledge/Skills/Experience: 

• Demonstrated ability to apply critical thinking and problem-solving abilities to a wide range of client situations.
• Able to accurately collect and assess information, understand ethical standards of behavioral healthcare, and utilize teaching/learning theories.
• Demonstrated excellent communication skills (orally and in writing) and presents self in a professional manner.
• Able to establish effective consultative relationship with health care providers, outside agencies, co-workers, and the community.
• Able to work sensitively with clients.
• Able to handle multiple priorities, maintain composure under stress, and adapt to a fast paced changing environment
• Proficiency in the use of computer programs including Microsoft Office and Electronic Medical Record (EMR) applications