UnityPoint Health

Manager Clinical-Hospice

Requisition ID
Leadership - Non-Nursing
120 NE Glen Oak
5020 UnityPoint Health Methodist Medical Center
Hospice- MMCI
Scheduled Hours/Shift
8-430p M-F
Work Remotely within the US
Work Type (Portal Searching)
Full Time Benefits


Manager Clinical-Hospice

Full Time, Benefitted 

8:00am-4:30pm, Monday-Friday 


This is a leadership role accountable for achieving quality outcomes for Hospice and Palliative Care Services.



Why UnityPoint Health?

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.


Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint




Essential functions are the duties and responsibilities that are essential to the position (not a task list).  Do not include if less than 5% of work time is spent on this duty.  Be specific without giving explicit instructions on how to perform the task.  Do not include duties that are to be performed in the future.  Duties should be action oriented and avoid vague or general statements. 

% of Time


Manager acquires, manages and develops qualified, competent staff necessary to provide quality departmental services in a cost-effective manner. Facilitates personal and staff development.

·         Accepts 24-hour accountability, as assigned.

·         Services a chief retention officer for assigned unit.

·         Ensures application of patient care policy/procedures.

·         Ensures application of standards of care and positive outcomes.

·         Demonstrates ownership and works with unit support personnel to facilitate client and home health hospice outcomes.

·         Demonstrates evidence of self-development.

·         Conducts meetings, timely information and communication which results in staff perception of being informed.

·         Demonstrates clinical competence and perceived as a clinical resource to staff.

·         100% of staff are compliant with required competency testing.

·         100% of staff evaluations are on time; reviews are objective, goal oriented and reward good performance.

·         Maintains confidential information.

·         Demonstrates effective staff selection skills related to the interview process

·         Demonstrates win/win attitude and problem-solving skills.

·         Possesses knowledge and skills necessary to obtain adequate lab specimens for testing.

·         Performs patient bedside lab testing and associated quality control in compliance with medical provider’s orders and hospital lab procedures/policies.



Manages fiscal aspects of departmental operations consistent with organizational missions and goals.

·         Sets, monitors and meets productivity targets.

·         Demonstrates understanding of various agency expense and revenue accounts.

·         Monitors agency accounts for productivity and variances to budget and flexible targets.

·         Assists in Development and administration of annual capital and operating expense budget.

·         Controls and monitors overtime and use of ET and extra hours.

·         Submits assigned financial reports accurately and on time.

·         Demonstrates knowledge of payer and reimbursement factors that impact the agency.



Manager continuously assesses and improves the performance of care and services.

·         Engages in networking as well as internal and external benchmarking to maintain best practice performance.

·         Patient satisfaction levels are monitored and result in positive trend line.

·         Staff able to verbalize key unit quality improvement indicators.

·         Appropriate care paths are implemented on all clients and utilized properly.

·         Demonstrates knowledge of agency variances; initiates processes to minimize variance issues.

·         Agency-specific QI is meaningful, measurable and targets are met.

·         Ensures completion of agency-specific QAPI plans and activities.

·         Department action plans reflect the institutional Mission/Vision/Strategic Plan.

·         Identifies hospice goals, develops action plans and evaluates effectiveness and outcomes.

·         Regularly seeks input from providers and other customers regarding satisfaction with level of client care and/or quality concerns.

·         Demonstrates ethical behavior and operates department in ethical manner.

·         Provides departmental services in a manner that recognizes client rights.

·         Provides departmental services in accordance with regulatory requirements.

·         Ensures corporate compliance activities including prevention, detection and resolution of conduct that does not conform to established standards, regulatory requirements and Methodist ethical and business policies.

·         Remains knowledgeable and monitors compliance with IDPH, JCAHO, HCFA and other regulatory bodies.



Manager effectively utilizes available information resources. Uses effective communication techniques in interactions with staff, managers, clients, physicians and customers. Demonstrates effective working relationships and services as a role model.

·         Demonstrates and supports a participative environment.

·         Utilizes various management techniques to facilitate positive outcomes.

·         Maintains agency visibility and demonstrates effective communication practices.

·         Reports are accurate and timely.

·         Demonstrates support for departmental and institutional leadership and Methodist Health Services Corporation.

·         Acts as an effective change agent.

·         Partners with physicians.

·         Fosters a culture within Methodist that promotes proactive teamwork.



Basic UPH Performance Criteria         

·         Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·         Demonstrates ability to meet business needs of department with regular, reliable attendance.

·         Employee maintains current licenses and/or certifications required for the position.

·         Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·         Completes all annual education and competency requirements within the calendar year.

·         Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.



Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

·         Leverage the skills and abilities of each person to enable great teams.

·         Collaborate across departments, facilities, business units and regions.

·         Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment: 


·         Connect with each person treating them with courtesy, compassion, empathy and respect

·         Enthusiastically engage in our work.

·         Accountable for our individual actions and our team performance.

·         Responsible for solving problems regardless of the origin.

Champion Excellence:

·         Commit to the best outcomes and highest quality.

·         Have a relentless focus on exceeding expectations.

·         Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

·         Embrace and promote innovation and transformation.

·         Create partnerships that improve care delivery in our communities.

·         Have the courage to challenge the status quo.



Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.





Bachelor's Degree in Nursing or related field







3-5 years of experience in/with acute nursing background. Minimum of two years of hospice experience. Demonstrated clinical expertise. Leadership and management skills.

Experience with quality improvement






Current licensure in good standing as a Registered Nurse in the State of Illinois.

Must possess and maintain current Basic Life Support (BLS) certification within 30 days of hire/start date.







Required English Skills

  • Advanced reading skills
  • Advanced writing skills
  • Advanced oral skills
  • Other: Ability to document information regarding clients

Communication Skills

  • Ability to respond appropriately to customer/co-worker
  • Interaction with a wide variety of people
  • Maintain confidential information
  • Ability to communicate only the facts to recipients or to decline to reveal information
  • Ability to project a professional, friendly, helpful demeanor

Computer Skills

  • Intermediate computer knowledge: Ability to troubleshoot minor problems within a Windows OS, operates within a network environment, uses spreadsheet, database, word processing and internet applications proficiently. Learns new applications without difficulty and is able to aid others in immediate work area with computer questions.
  • Web Browser







Use of usual and customary equipment used to perform essential functions of the position.

Work may occasionally require travel to other UPH facilities/hospitals.

Required to drive your own vehicle for business purposes.



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