Patient Care Liaison
Methodist Hospital - 8 Crescent Neuro/Medical Unit
Come join the UnityPoint Health family with our team. We are full of opportunities to learn while in a supportive environment that focuses on teamwork.
A Patient Care Liaison greets and talks with patients, family members and visitors, assists them with information/services during their stay, and performs duties/tasks related to registration and transfer of patients. A Patient Care Liaison assembles and maintains patient charts, completes documentation in an electronic health record and may run errands and transport patients for patient care unit staff upon request. Duties may vary slightly by assigned unit or shift.
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% of Time
Accurately functions in the overall operational aspects of the unit secretary including but not limited to the greeting of patients and visitors, answering of phones, and relaying of information to necessary staff.
· Greets patients, visitors and representatives in a friendly, professional manner.
· Pulls patient charts.
· Assists with delivering meal trays.
· Completes documentation in an electronic health record.
· Keeps patients, visitors and vender representatives informed of delays or timelines.
· Talks in such a manner as to maintain patient confidentiality.
· Determines the appropriate handling/management of each incoming phone call.
· Takes complete and accurate messages, relays information promptly.
· Prioritizes messages and acts on those that present emergent needs.
· Refers all questions of a medical nature to professional clinical staff.
· Reports pertinent patient information to the nurse assigned to the patient in a timely manner.
· Documentation is completed prior to leaving shift.
Uses time, supplies, and other resources productively to promote responsive and cost-effective care for our patients. Performs unit maintenance duties/errands to ensure a clean, neatly organized, efficiently operating unit. Assumes personal responsibility for patient, environmental and personal safety.
· score: N/ACompletes care while conserving resources.
o Checks patient room for unused equipment/supplies and returns to SPD promptly.
o Practices good body mechanics, getting assistance as needed to protect patient and own safety.
· Demonstrates ability to organize and prioritize work with changes as directed by the nurse.
o Uses down time to improve unit appearance and accept additional assignments.
o Assists others in assignment completion.
o Willingly responds to requests by nursing staff accepting delegated duties from the Registered Professional Nurse and Licensed Practical Nurse.
· Performs unit maintenance duties
o Maintains neat and safe patient environment, including bedside table, bathrooms, wastebaskets, bedpans and urinals should be emptied.
o Maintains clear hallways and doorways on an ongoing basis.
o Assures discontinued equipment is removed from patient rooms.
o Completes assigned maintenance tasks such as: cleaning of kitchen, refrigerators, utility rooms, IV poles, carts, making charts, and distributing SPD items.
o Keeps nurse’s station well organized, wastebaskets emptied, clutter controlled. Ensures that no uncovered beverages or food at the nursing station.
o Ensures adequate stock of supplies in all rooms.
o Knowledgeable of SPD exchange cart and supply location.
· Performs errands as requested
o Knowledgeable of locations of various support areas.
o Responds promptly to urgent requests.
o Promptly reports unsafe patient situations.
Through teamwork and effective communication, contributes toward a department environment that promotes customer and employee satisfaction.
· Assists in achieving department goals and objectives.
· Utilizes teamwork effort to maintain positive patient perceptions in the areas of promptness, friendliness, attitude to call, took problem seriously, attention to special needs, temperature of foods, noise level, temperature of the room, attitude towards visitors, and concern for privacy.
· Gives and receives peer evaluation constructively.
· Demonstrates the UPH Values and Standards of behaviors with patient and families.
o Displays warmth, concern, and respect for patients and their families.
o Respects patient's and family's privacy.
o Responds promptly to patient and family requests. Alerts the nurse promptly when his/her intervention is required.
o Timely response to call lights and all alarms.
o Communication with others is open, honest, and respectful.
o Recognizes role others play in providing care to the patient.
o Provides pertinent information on assigned patients to the nurse during the shift and as requested.
· Assists peers in assignment completion.
Basic UPH Performance Criteria
· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Junior/Senior year of high school or equivalent education.
Certificate of completion from an accredited Nurse Aide training program
Successful completion of the Illinois Department of Public Health (IDPH) approved Nursing Assistant competency examination to achieve Certified Nursing Assistant (CNA) certification.
Writes, reads, comprehends and speaks fluent English.
Basic computer knowledge using word processing, spreadsheet, email, and web browser.
Critical thinking skills using independent judgment in making decisions.
Use of usual and customary equipment used to perform essential functions of the position.
Work may occasionally require travel to other UPH facilities/hospitals.
Required to drive your own vehicle for business purposes.