UnityPoint Health

Admitting Technician Lead-Hospital

Requisition ID
2022-109359
Category
Registration and Scheduling
Location
US-IA-Waterloo
Address
1825 Logan Ave
Affiliate
2520 UnityPoint Health Allen Hospital
Salary Minimum
USD $18.52/Hr.
City
Waterloo
Department
Patient Access
State
IA
FTE
1.0
FLSA
Non-Exempt
Scheduled Hours/Shift
Full-time; 2nd shift (hrs may vary slightly)
Work Remotely within the US
No
Work Type (Portal Searching)
Full Time Benefits

Overview

UnityPoint Health – Allen

Patient Access

Hours: Full-time; 2nd shift; MWF 1230pm – 9pm; TTh 230pm – 11pm

Sign-On Bonus: $1,500 paid over 6 months

 

A Lead Admitting Tech is responsible for overseeing daily registration and appointment processes as outlined by Allen Hospital Registration standards and policies. This position includes monitoring staffing needs, delegating work, account denials/error management, resolving patient issues, and POS collections. Additional responsibilities include working collaboratively with Patient Access Manager, Patient Access Coordinators, Physicians, Physician offices, and Allen ancillary departments.

Why UnityPoint Health?

  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.

https://dayinthelife.unitypoint.org/

Responsibilities

  • Actively involved with overseeing Patient Access staff Registration and Appointment Scheduling process with adhering to UPH Registration standards.
  • Primary resource for Patient Access department. Will assist Allen Patient Access and Switchboard staff when on weekend call rotation.
  • Assists with new employee selection process, orientation, disciplinary guidance, and ongoing training support to staff.
  • Will assist in managing staffing FTE’s and department expenses to remain at, or below budget.
  • Weekend and Holiday “on call” rotation.
  • Will help prepare and oversee Patient Access schedule and staffing needs.
  • Will partake in regularly scheduled Lead meetings to discuss issues, concerns, and department opportunities.
  • Correctly enters patient demographic, insurance information, and obtains signatures on all required forms necessary for hospital billing.
  • Maintains competency using insurance matrix for all contracted insurance plans to ensure maximum financial reimbursement for the health system
  • Verifies insurance eligibility accessing on-line resources. Reads return responses to ensure there is active coverage on the account for the date of service.
  • Collects the self-pay portion of a patients out of pocket expenses at the time of registration, provides receipt of payment to the patient or other responsible party.
  • Balances cash drawer at the end of each shift to ensure cash, checks, and payments made by credit card are accounted for and balance transactions in EPIC.
  • Meets defined / established collection goals of the health system. Identifies patients who need financial counseling assistance.
  • Refers patients to the Financial Advocate team when payment arrangements need to be made or when the patient has a self-pay status.
  • Meets defined/established collection goals of the health system.
  • Responsible for working Patient Work queues daily and completing accounts timely and accurately to ensure timely billing.

Qualifications

Minimum Requirements:


High School Diploma or greater
1 year registration experience in hospital and/or medical office setting

Preferred:


Associates Degree or related Medical Field certificate/degree
Insurance billing, medical terminology, and hospital registration/scheduling experience



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