UnityPoint Health

Performance Improvement Specialist

Requisition ID
US-IL-Rock Island
2701 17th St
6020 UnityPoint Health QC Trinity
Rock Island
Performance Improvement
Scheduled Hours/Shift
Work Type (Portal Searching)
Full Time Benefits


Responsible for driving and overseeing organizational performance and process improvement (PPI) initiatives by partnering with subject matter experts to form and coach multidisciplinary improvement teams. PPI focus will be consistent with the hospital’s mission, vision, and the UnityPoint Health Roadmap. Serves as an internal expert on improvement methodology, tools for improving processes, and data collection related to continuous improvement efforts.


COVID-19 and Flu Vaccination Requirement: It is required to be vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment. 


Why UnityPoint Health?

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.


Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org


Key Accountability

Implementation of Performance and Process Improvement Strategy

·       Facilitate problem solving using process improvement/quality methodologies and principles

·       Assists with process improvement using Six Sigma, Lean, and other process improvement/quality methodologies and principles

·       Analyze, report, and present results of PPI work

·       Support continuous improvement workshops and projects

·       Conduct process assessments utilizing both internal and external requirements and standards

·       Responsible for the coordination and evaluation of quality improvement activities



Key Accountability

Process Improvement Education and Consultation

·       Maintain knowledge of current trends in the field of healthcare quality, particularly relating to job focus

·       Training of other team members on process improvement principles, methodology and tools.

·       Assists with compliance of The Joint Commission (TJC) and Centers for Medicare and Medicaid Services (CMS) standards and TJC continuous readiness



Basic UPH Performance Criteria        

·       Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·       Demonstrates ability to meet business needs of department with regular, reliable attendance.

·       Employee maintains current licenses and/or certifications required for the position.

·       Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·       Completes all annual education and competency requirements within the calendar year.

·       Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.




Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.





·       Bachelor's degree in healthcare related discipline, business, engineering, organizational development, behavioral science, or related field required.

·       Master’s degree in healthcare related discipline, business, engineering, organizational development, behavioral science, or related field preferred.






·       Minimum 2 years’ experience in performance/process/quality improvement models and methodology required

·       CPHQ Certification, Lean Six Sigma, ASQ certification preferred.






·       Valid driver’s license when driving any vehicle for work-related reasons

·       If RN, graduate of an accredited school of nursing and current Registered Professional Nursing License in the States of Illinois and Iowa

·       American Society of Quality (ASQ) Certifications, and/or Healthcare Quality Professional Certification (CPHQ) preferred.

·       Lean Six Sigma certification strongly preferred






·       Strong leadership, interpersonal and collaborative skills.

·       Proficiency in Microsoft Office Suite; Word, Excel, Outlook, PowerPoint, and Visio is required.

·       Strong organization and time management skills.

·       Ability to implement change

·       Strong oral and written communications skills

·       Knowledge of adult educational principles

·       Ability to work as part of a multidisciplinary team

·       Information management skills, including data analysis and report preparation

·       Knowledge of medical terminology preferred.





Use of usual and customary equipment used to perform essential functions of the position.






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