Security Associate-Behavioral Health-UnityPlace
Methodist, Community & Behavioral Health
Part-Time 24 hours/week, Benefitted
10:00a-6:30p. Every other weekend and some holidays included.
Provide a safe environment for patients, visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems.
About UnityPoint Health - UnityPlace:
UnityPoint Health - UnityPlace is proud to offer the most comprehensive addiction and mental health services in the Peoria, Illinois region to you and your family. UnityPlace was formed by the joining of UnityPoint Health®, Human Service Center and Tazwood Center for Wellness in April of 2019. UnityPlace is a new non-profit organization dedicated to meeting the growing behavioral health care needs of the community. Our compassionate and committed treatment team is comprised of many experts from psychiatry and addiction medicine.
Our goal is to deliver comprehensive behavioral healthcare to optimize the patient's well-being. It is our privilege to partner with our patients on their journey of healing.
As a member of the UnityPlace Team, our team members are eligible for a benefits package including:
Additional benefits are available, apply today to discuss our full benefits package!
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.
% of Time
Therapeutic environment and safety focus: Assists in the creation and maintenance of a safe, caring, nurturing, healing, and educative environment.
· Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals
· Sets behavioral limits on patients according to hospital and ED policies
· De-escalates patients utilizing CPI techniques
· Takes initiative in making decisions and taking immediate action to ensure safety
· Participates in application of seclusion/restraints when appropriate; provides monitoring of patients in such situations; completes appropriate documentation, including restriction of rights forms
· Participates in patient and staff debriefing
· Interfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if needed
· Provides supportive care to patients and families when appropriate
· Continuously monitors video/audio equipment to ensure patient, visitor and staff safety, and/or makes “rounds” in the immediate patient care area
· Completes electronic event reports as indicated
Assessment focus: Obtains pertinent clinical data from patients/significant others seeking Behavioral Health Services.
· Serves as a point of entry for the Behavioral Health Service Line
· Answers all calls in a timely manner
· Ensures patients are treated with respect and dignity
· Obtains pertinent information from referral sources seeking patient admission to effectively and efficiently triage requests for services
· Assists in facilitating admissions or making referrals to appropriate resources
· Utilizes collected data to triage Behavioral Health patients and ensure appropriate level of care is recommended
· Ensures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients’ rights, obtaining releases of information)
· Assists in administering/scoring assessment scales per protocol as needed
· Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision
· Documents interventions in a succinct and goal directed manner using DAIR format
· Incorporates Recovery principles in all therapeutic interventions
· Provides support, sets limits, and/or facilitates learning from the situation if/when providing direct patient care
Performance improvement focus: Assists in Performance Improvement activities for area.
· Actively promotes and achieves customer satisfaction ( patient, family, departments and physicians)
· Assists in completing chart audits and compiling other data to evaluate performance
· Compiles and assists in analyzing intake, utilization and patient flow data
· Generates ideas for improving processes, treatment, and patient care
· Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans
Community resource focus: Assists with disposition planning and serves as a referral source for patients seeking assistance.
· Educates Behavioral Health patients/families/significant others about the Behavioral Health Service Line
· Possesses a working knowledge of community services
· Assists in referring patients to the most clinically appropriate setting
· Assists in making arrangements for recommended services (for example, makes appointments with follow up providers, etc.)
· Documents patients' requests for services, suggested referrals and disposition of such
· Incorporates Recovery principles in disposition planning
· Assists in conducting follow up “surveys” to ensure patient’s' needs were met (patient satisfaction, follow up appointments, etc.)
· Assists with removing any barriers patients/families encounter with recommendations
· Acts as a patient advocate to gain access to community services
· Maintains solid working relationships with other community providers
· Recognizes and reports abuse/neglect situations as required by law
Basic UPH Performance Criteria
· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Bachelor's Degree in the field(s) of psychology, social work, criminal justice or related field preferred
1-3 years of experience in/with Behavioral Health/Criminal Justice preferred
· Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within Windows OS and learning new applications.