UnityPoint Health

Communication Specialist-Switchboard

Requisition ID
Administrative and Clerical
350 N Grandview Ave
2020 UnityPoint Health Finley Hospital
Scheduled Hours/Shift
PRN, as needed. Work hours could be 1st, 2nd or 3rd shift.
Work Type (Portal Searching)
As Needed


We are looking for a PRN staff to work in our Switchboard department. Work hours will vary per required need. There are no set or guaranteed hours. We are looking for someone that has flexibility as they could be needed on 1st, 2nd or 3rd shift. As a PRN employee you are required to work a minimum of (1) 8 or 12 hour shift per month, (2) weekends per year and (1) holiday per year. 


The Communication Specialist is responsible for providing courteous, prompt and effective operator services, paging functions, public address paging, monitoring and reporting for emergency systems, as well as release of proper patient information.   This position uses radios, telephones and computer equipment.


Why UnityPoint Health?  

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 
  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 


Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/  




  • Provides friendly, courteous and responsive service to customers – physicians, patients, hospital associates, co-workers and/or any callers.
  • Deals with complex situations, including potentially upset patients, family members, physicians and/or staff.
  • Determines emergency response requirements and notifies appropriate staff/leadership
  • Maintains general knowledge of the location of all hospital departments, elevators, parking lots, outside clinics, and area physicians in order to give directions over the phone.
  • Maintains general knowledge of who oversees hospital departments and how to contact them.
  • Uses hospital directory and hospital-related community resources in order to help callers.
  • Uses electronic medical record system (EPIC) and house census to assist patients and visitors.
  • Looks up patient information quickly and accurately.
  • Purposefully conducts all aspects of the job in an ethical manner in support of the hospital’s commitment to ethical behavior in all areas of personal and professional activity.
  • Performs other duties as needed.



Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.





High School diploma or GED








Previous medical experience or experience as a telephone/switchboard operator






Valid driver’s license when driving any vehicle for work-related reasons.







·        Effective organization and time management skills

·        Familiar with/ability to use general office equipment:

o   Multi-line Telephone system

o   Copy Machine

o   Fax Machine

o   Printers and Scanners

o   Windows-based computers

·        Ability to manage multiple tasks

·        Strong attention to detail

·        Ability to communicate well verbally and with a variety of persons.

·        Problem solving and critical thinking skills

·        Ability to react quickly to emergent situations and remain calm.

·        Knowledge of medical procedures, testing and preparation

·        Knowledge of medical terminology






Use of usual and customary equipment used to perform essential functions of the position.




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