UnityPoint Health

Patient Access Associate

Requisition ID
Administrative and Clerical
1518 Mulberry Ave
6020 UnityPoint Health QC Trinity
Patient Access
Scheduled Hours/Shift
PRN - any shift
Work Remotely within the US
Work Type (Portal Searching)
As Needed


The Patient Access Associate is responsible for obtaining accurate and thorough demographic and financial information for each patient visit.  Ensures that appropriate signatures, financial information and precertification requirements are secured.  Screens for benefit eligibility on appropriate accounts. 


Informs/educates patients that have not been pre-registered of their financial responsibility reviewing deductibles, coinsurance, allowable and copayments.  An estimate is developed and reviewed with each patient. Collection process is initiated and posted to the patient’s account.


When these functions are completed with accuracy this process will ensure patient safety through appropriate identification, maximum reimbursement for hospital charges and compliance with all state and federal regulations.   


Interacts in a customer focused and compassionate manner to ensure patients and their representative’s needs are met, and that they understand the medical center’s policies for the resolution of patient financial liabilities and the various available payment options.



COVID-19 and Flu Vaccination Requirement: It is required to be vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment. 


Why UnityPoint Health?

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.


Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org


  • Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.
  • Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.
  • Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.
  • Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.
  • Interpret physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.



  • Requires minimally a high school diploma or GED


  • Prior customer service experience


  • Hands only CPR


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