This position is responsible for providing support services for clients surrounding activities of daily living. Throughout the day work includes monitoring client activity, interacting with clients, and documenting client activity.  This position assists with maintaining a therapeutic, safe environment utilizing the Robert Young Center guiding principles of trauma informed care. Robert Young Center is a family of people who are pleased to make the Quad Cities region their home.  Our teams enjoy high employee satisfaction scores and careers offer competitive pay and comprehensive benefits. Professional development is important to us, so we offer opportunities to our people so they may learn and grow in their professions. In this role, you will be responsible for providing support services for clients surrounding activities of daily living. Throughout the day work includes monitoring client activity, interacting with clients, and documenting client activity.  This position assists with maintaining a therapeutic, safe environment utilizing the Robert Young Center guiding principles of trauma informed care.

UnityPoint Health - Trinity, in the Quad Cities, is a regional integrated health care delivery system including four full-service hospitals in Rock Island and Moline, Illinois and Bettendorf and Muscatine, Iowa with a total of 584 licensed inpatient beds. Trinity’s hospitals, clinics, home health care agency, mental health center, health sciences college and residency program employ more than 3,000 employees. Together, we are working toward physician-driven, patient-centered care to achieve our vision of delivering the best outcome for every patient, every time.

The Quad Cities is a connected, creative and prosperous bi-state community on the banks of the mighty Mississippi River. The region is made up of Davenport and Bettendorf in Iowa - Moline, East Moline, and Rock island in Illinois - and other surrounding communities. The Quad Cities is a great place to live and work. It offers something for everyone including arts and culture, amazing festivals and events, innovative and superior schools and universities, and quality healthcare. The Quad Cities is a premier destination for young professionals and families and sits only hours away from Chicago, St. Louis, and Des Moines.

COVID-19 and Flu Vaccination Requirement: It is required to be vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment. 

Why UnityPoint Health?

• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org

Maintaining and Monitoring of Building

• Cleaning building, completing laundry, stocking supplies, and preparing food for clients.
• Respond to calls and provide front desk coverage.
• Completes safety rounding to maintain therapeutic, secure, and safe environment for patients/visitors/staff including enforcement of rules.  Accurately documents safety rounds.  Intervenes appropriately and therapeutically in crisis situations using crisis intervention preventions and trauma informed care.

Client Care

• Demonstrate competence in recognizing and responding to patients physical, mental, emotional and developmental needs utilizing crisis prevention intervention and trauma informed care.
• Demonstrates the ability to display compassion, empathy, and calmness in all interactions, including stressful interactions with clients/families/visitors/co-workers.
• Maintains a professional attitude and personal behavior which enhances the efficacy of the therapeutic environment through courteous interactions with all, showing compassion for the client and family, and ensure client privacy.

Technical/Administrative

• Complete admit & reentry process including admission paperwork and check in of client belongings.
• Complete urine screens.
• Document in paper & electronic logs & charts.
• Participate in shift change responsibilities.

Education: High School graduation (or GED).

Experience: Knowledge of proper food handling and preparation. Mental health or substance disorder experience preferred.

License(s)/Certification(s): Possession of a valid Class “D” Iowa driver’s license or an equivalent license from the employee’s state of residence. CPR Certification. CPI (Crisis Prevention and Intervention) training, initial & yearly renewal. 

Knowledge/Skills/Abilities:  Must have thorough knowledge of proper food handling and preparation. Must have thorough knowledge of the federal drug and alcohol confidentiality law (42 C.F.R. Part 2) and the Health Insurance Portability and Accountability Act. Must have the ability to communicate effectively, orally and in writing in English. Must be able to deal effectively with mentally ill and/or substance abuse clients and a multi-disciplinary team of professional staff.  Must have the ability to work in a situation with a high degree of physical and emotional strain.  

Other: Ability to perform the physical demands of the position with or without reasonable accommodation where applicable. Ability to work a varied schedule to include some weekends, holidays, and overtime. Use of usual and customary equipment used to perform essential functions of the position.