UnityPoint Health

Support Services Technician Lead

Requisition ID
Administrative and Clerical
1523 S Fairmount
6020 UnityPoint Health QC Trinity
Revenue Cycle
Scheduled Hours/Shift
Monday through Friday days, occasional evening
Work Type (Portal Searching)
Full Time Benefits


Under the general supervision of the Director of Support Services, performs scheduling, clerical, registration, billing and receptionist functions for the Robert Young Center for Community Mental Health.  Assists with supervision and coordination of activities for the Support Service Technicians.  Reviews  and monitors state reports from the Office of Mental Health and Office of Alcohol and substance abuse.



COVID-19 and Flu Vaccination Requirement: It is required to be vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment. 


Why UnityPoint Health?

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.


Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org


  1. Assists with supervision, coordinates and schedules activities of Support Services Technicians.


  1. Performs registration functions, and assures timely, efficient and consumer-friendly registration system.  Has the ability to evaluate each registration/admission and be alerted to potential problems including pre-certification or financial assistance for the patient.


  1. Assures a clear understanding of insurance company information required to facilitate the billing and reimbursement process.


  1. Performs scheduling functions and assures timely, efficient and consumer-friendly scheduling systems.                    


  1. Performs reception functions, and assures that telephones are answered and patients and visitors are greeted in a timely, courteous and professional manner.


  1. Maintains accurate in-house records and reports for attendance rates and productivity


  1. Enters, edits and corrects charge tickets/charges.  Monitors charge entry and ticket reports for accuracy.  Assists Patient Accounts with billing problems.


  1. Coordinates the Voter Registration program and mails completed forms to the appropriate election authority.


  1. Reviews, monitors and evaluates OMH/OASA reports and submits corrections.


  1. Assists in the planning, development, implementation and maintenance of the Management information system.


  1. Assists the Director with interviewing, hiring, evaluating, and training of Support Services Technicians.


  1. Assists Director in development and implementation of policies and Procedures for Support Services.


EDUCATION, TRAINING & EXPERIENCE:  Must be a high school graduate or equivalent required.  Two years experience in admitting, registration, insurance billing, and/or verification preferable in a hospital setting.  Business courses are desirable.  Previous experience in scheduling staff and previous mental health experience desirable.


KNOWLEDGE, ABILITIES & SKILLS:  Must be able to type, use calculator,fax machine, copier and computer, including Microsoft Windows, Excel, and office Must be able to communicate and listen effectively.  Must have interpersonal skills necessary to deal with the public, hospital personnel and patients.  Must have excellent written and verbal communication skills.  




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