UnityPoint Health

Recovery Support Specialist - UnityPlace

Requisition ID
Behavioral Health Services - Non-Nursing
221 NE Glen Oak Ave
5020 UnityPoint Health Methodist Medical Center
Shared Services - Tazwood
Scheduled Hours/Shift
1st, 2nd and 3rd opportunities available
Work Type (Portal Searching)
Full Time Benefits


Recovery Support Specialist - UnityPlace

Full-Time 32 hours/week, Benefitted

1st, 2nd and 3rd shift opportunities available


Recovery Support Specialist works with the treatment team to ensure complete coordination of the client’s treatment from admission through discharge.  Position exists to provide clinical support to team and external/internal customers and to help ensure the security of consumers and physical plant.


About UnityPoint Health - UnityPlace:

UnityPoint Health - UnityPlace is proud to offer the most comprehensive addiction and mental health services in the Peoria, Illinois region to you and your family. UnityPlace was formed by the joining of UnityPoint Health®, Human Service Center and Tazwood Center for Wellness in April of 2019. UnityPlace is a new non-profit organization dedicated to meeting the growing behavioral health care needs of the community. Our compassionate and committed treatment team is comprised of many experts from psychiatry and addiction medicine. 

Our goal is to deliver comprehensive behavioral healthcare to optimize the patient's well-being. It is our privilege to partner with our patients on their journey of healing. 

As a member of the UnityPlace Team, our team members are eligible for a benefits package including:

  • Medical
  • Dental
  • Vision
  • Retirement
  • Paid Time Off

Additional benefits are available, apply today to discuss our full benefits package!

Why UnityPoint Health?

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org.



  • Understand the symptoms and behaviors associated with substance use and mental illness.
  • Utilizes peer mentoring and support, Wellness Recovery Action Plan (WRAP) facilitation, access to National Alliance on Mental Illness (NAMI) and their signature programs (Peer Connections, In Our Own Voice, Family to Family) to motivate individuals towards wellness and recovery goals.
  • Ability to recognize of the warning signs for suicide.
  • Knowledge of opiate overdose signs and symptoms.
  • Demonstrates Active Listening, motivational techniques, and crisis management.
  • The ability to effectively listen and establish rapport with consumers and families, and compassionately understand/respect differences.
  • Ability to maintain appropriate treatment boundaries with consumers and their families.
  • Ability to deal with issues requiring flexibility and judgment to resolve customer or program situations; and to prioritize job assignments.
  • Performance Standards Orient consumers and families to program:
    • Follows orientation protocol
    • Completes admission checklist/paperwork
    • Responds to consumer’s requests/needs promptly.
    • Observes consumers self-administration of scheduled and PRN medications using 2 identifiers, documents per program protocol.
    • Follows program protocol for counting PRN meds with co-worker at every shift change.
    • Ability to collect BAL and urine screens as needed.



 ·         Assures that all consumers receive strength-based ongoing consumer services for behavioral health needs based on the consumer’s goals.

·         Encourages/assist individuals served to develop their own recovery plan based on evidence-based practices.

·         Follows the CRSS code of ethics when providing support services to individuals served.

·         Shares their recovery story in order to demonstrate how skills, strengths, supports and resources direct their own recovery process. 

·         Identifies available support systems to meet the needs of each individual that is served.

  • Works with the treatment team to provide complete services to clients.
  • Accurately documents activities according to the policies and procedures.
  • Is knowledgeable of and capable of providing emergency assistance in regard to inappropriate acting out behavior by any client. Always attempts to utilize verbal redirection, interaction of other staff, utilization of quiet room, etc. before instituting emergency measures.
  • Is knowledgeable and capable of working with clients who present a dual diagnosis.
  • Is knowledgeable of and appropriately institutes the daily program format on the adult. Guides activities on the daily schedule to provide optimum treatment while instilling a sense of positive empowerment to clients.
  • Provides that all client contact and interaction is based upon inherent dignity, individuality, culture and beliefs of each client. Client care is provided in a compassionate, humane, and non-enabling manner.
  • Ability to maintain a safe living environment for clients.
  • Understanding of program requirements for your unit



  • Is knowledgeable of policy and procedures.
  • Provides transportation, as needed.



  • Gives accurate, objective data during report to oncoming shift.
  • Actively maintains open communication and demonstrates a cooperative, teamwork style with clients, significant others, other IIAR staff members, other healthcare works, medical staff and community.
  • Maintains computer proficiency so that order communications will be done in a correct manner. Stays abreast of Health IT updates and changes regarding order/care planning.
  • Is responsible for making sure information regarding all shift tasks is part of each team member                       awareness. Is responsible to his/her supervisor to report any areas of care that are not completed or were unable to be re-scheduled and gives direction to other team members to do the same.score: N/A
  • Demonstrates courteous, respectful and caring behavior toward consumers, visitors, staff and outside contacts.
  • Interactions promote trust with both consumers and other staff; respects confidentiality; avoids gossip or other disrespectful behavior.


Basic UPH Performance Criteria         

  • Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
  • Demonstrates ability to meet business needs of department with regular, reliable attendance.
  • Employee maintains current licenses and/or certifications required for the position.
  • Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
  • Completes all annual education and competency requirements within the calendar year.
  • Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.




Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.



Bachelor’s level degree or higher in social work, counseling, human services related field.

Preferred CADC certification within 2 years.







Experience in working with clients who suffer from addiction, behavioral health, or related field.

Life experience with addiction, behavioral health, or related field






CRSS certification within 1 year from hire date (or 2000 hours worked)


Valid driver’s license when driving any vehicle for work-related reasons.


CPR certification upon hire or will receive such within the first 90 days probationary period.








Required English Skills

  • Advanced reading skills
  • Advanced writing skills
  • Advanced oral skills


Communication Skills

  • Ability to respond appropriately to customer/co-worker
  • Interaction with a wide variety of people
  • Maintain confidential information
  • Ability to communicate only the facts to recipients or to decline to reveal information
  • Ability to project a professional, friendly, helpful demeanor


Computer Skills

  • Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new applications.






Use of usual and customary equipment used to perform essential functions of the position.


Must have control over personal use of all mood-altering chemicals and behaviors.

If recovering from an addiction, must currently have a minimum of 2 years of uninterrupted recovery.


Able to work sensitively with consumers.


Demonstrated ability to apply critical thinking and problem-solving abilities to a wide range of client situations.


Able to accurately collect and assess information, understand ethical standards of behavioral healthcare, and utilize teaching/learning theories. 




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